Ongoing support and maintenance of a software solution after its implementation is just as important as the implementation, as the real adoption happens after the implementation. The total cost of ownership can drastically increase for customers if support is not properly planned or implemented. At NVC, we have developed a deep understanding of both formal and informal, support structures and the nuances involved.
NVC brings value to customers in two ways:
A key benefit of having NVC participate in the ongoing managed services is that, while we will ensure a high level of service for day-to-day operations, we can also help with progressing along the larger IT roadmap and introduction of best practices, as needed.